You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 days, We may issue a partial refund depending on elapsed time and condition of merchandise.
International Refund Policy
We thoroughly inspect all items when they arrive at our returns facility. We will refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or a defective product.
If the return is not a result of our error, we will refund the full cost of the merchandise minus the original shipping charge, insurance, and return shipping fees.
If you return an item that was opened or shows signs of wear, we will issue a partial refund. Products decrease in value over time; therefore, we reduce refunds for returns initiated over 30 days after delivery or received at our returns facility after 45 days.
You will receive a refund processed at the exchange rate effective at the time of purchase, including any customs, tariffs, and taxes on the order. We will issue your refund to the form of payment within 5 - 7 business days after the package arrives at our facility.
Once we issue your credit, we send you an email with your refund details. Depending on your bank or credit card company, it may take up to 5 additional business days for processing. If you have any questions or concerns about credit posting, please contact your financial institution.
Return Policy Rules and Exceptions
• Non-Returnable Items
Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.
• Products Returned After 30 Days
Because products decrease in value over time, we offer partial refunds for items returned more than 30 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise. We also deduct the original and return shipping charges from your refund, as described in the Returns Policy.
• Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Exchanges and Replacements
At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here contact us.
International Return Instructions
To initiate a return on an international order, you must contact us within 30 days from the date your package arrives at your doorstep to create a Return Authorization.
Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.
1. Print out the documentation provided (Commercial Invoice and/or Return Label).
2. Place all items being returned in one parcel.
3. Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary in order for your return to clear customs.
4. Follow any additional instructions provided via email along with the return shipping address.
Our aim is to expand our range of good quality products, we will get more good shoes to keep the needs of our customers in focus.
Email us: firstname.lastname@example.org
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